Charleston, W.Va. – AMFM Nursing & Rehabilitation Centers recent feedback has earned West Virginia’s quality award leader another pair of national awards for customer and employee satisfaction. AMFM has earned the 2019 Customer Approved Award and the 2019 Employee Approved Award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The award recognizes senior-care organizations across the country for creating an outstanding experience for customers and employees.
Out of the top 20 organizations ranked, AMFM ranked in 7th place for customer satisfaction, and in 2nd place nationally for employee satisfaction.
“Transparency and customer feedback are the primary driver in health care decisions today,” said Brandon S. Totten, community relations manage for AMFM. “We are proud of our teams at each AMFM center for providing quality care and an excellent work environment. Thank you to our customers, and team members for providing this important feedback.”
Only 20 independent living, assisted living, or skilled nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2018 Resident and Family Experience Surveys.
To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with customer satisfaction.
“These organizations have dedicated themselves to creating an enriching experience for the people they serve,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “As the survey results show, their efforts have not gone unnoticed by residents and their family members. It’s NRC Health’s pleasure to recognize their achievement.”
Winners of the 2019 Employee Approved Award were selected according to the results from NRC Health’s 2018 Employee Experience Survey. Again, organizations must have a high percentage of respondents willing to recommend their locations as places to work. The NPS strongly correlates with employee engagement, organizational loyalty, and job satisfaction. AMFM came in 2nd place out of the top 20 organizations.
“In senior living, employee culture makes all the difference,” said Kolbo. “These organizations have developed working environments that both create and sustain employee engagement, so workers can dedicate themselves wholeheartedly to care. NRC Health commends these organizations for their dedication to their staff.”
About NRC Health
For 37 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by its uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve wellbeing among patients, residents, physicians, nurses, and staff.
For more information visit www.nrchealth.com.
AMFM operates 18 skilled nursing and rehabilitation centers throughout West Virginia. They operate in Braxton, Boone, Clay, Cabell, Summers, Fayette, Hardy, Greenbrier, Webster, Wayne, McDowell, Lincoln, Wyoming, Harrison (Clarksburg & Bridgeport), Marshall, Taylor and Mercer counties.
AMFM’s mission is “to exemplify excellence in quality care to our customers by providing an environment that enhances personal growth, individuality, dignity and respect.”