AMFM centers receive high resident, customer, employee satisfaction scores for 2016

12 centers receive 100% satisfaction from resident surveys

Charleston, W.Va. – The 2016 results are in from a recent survey conducted by My InnerView (MIV), and American Medical Facilities Management (AMFM) had another milestone year in providing quality care to customers and creating a positive work environment for employees.


AMFM centers scored higher than national averages for resident, family and employee on overall satisfaction with facility services.

“I’m extremely proud of each of our centers for having such a positive, powerful impact for our residents and communities,” said Tammy Jo Painter, Vice-President of Compliance for AMFM, said. “This feedback is directly from our residents, their families and our care teams in each center.”

From the residents receiving care in each AMFM center, 12 centers received an overall satisfaction score of 100%. The national average score across the United States is 91% and AMFM centers averaged 98% overall satisfaction.  
 

Braxton, Bridgeport, Cabell and Clay Health Care Centers (HCC), Cameron, E. A. Hawse, Lincoln, Summers, Wayne, Webster and Wyoming Nursing & Rehabilitation Centers (N&RC) all received overall satisfaction rated as “excellent and good” from every respondent. 

Nine centers received 100% satisfaction from families who have a loved one at an AMFM center. Braxton, Cabell, Clay and Bridgeport HCCs are four of AMFM’s newest centers that received a perfect satisfaction score from families. Clarksburg, Fayette, Summers, Wayne and Webster N&RCs also received perfect scores from families.
 

The national average for family’s overall satisfaction is 89% and AMFM’s average score is 97%.

From the employee perspective, AMFM centers score much higher than the national average for employee satisfaction. Nationally, 66% of respondents rated their centers as “excellent or good” in terms of a location to work while 87% of AMFM employees rated their center as an “excellent or good” location to be employed.

Additionally, AMFM’s newest location Bridgeport HCC received perfect scores for overall satisfaction from residents, families and employees.   

MIV by the National Research Corporation surveys skilled nursing and assisted living centers nationwide. Surveys were distributed and collected in November and December 2016. 
 

AMFM operates in Braxton, Boone, Clay, Cabell, Summers, Fayette, Hardy, Webster, Wayne, McDowell, Lincoln, Wyoming, Harrison (Clarksburg & Bridgeport), Marshall and Mercer counties. 
 

AMFM’s mission is “To exemplify excellence in quality care to our customers by providing an environment that enhances personal growth, individuality, dignity and respect.”